Help With Conference Registration

How do I pay for my registration if I register online?
During the registration process, you will be given the choice of being billed or paying by credit card (U.S. conferences only, see next question). If you choose to be billed, you will receive an invoice within a few weeks. If you choose to pay by credit card, you will be taken to a secure server where you will be able to safely enter your American Express, MasterCard, Visa, or Discover Card number.

I only see a "bill me" option for registration. There is no place for me to enter my credit card information.
There are a few conferences that do not accept online payment via credit card. If you prefer to pay for one of these conferences by credit card rather than being billed, you may do so by contacting customer service.

How will I know that my registration has been received?
You should receive an e-mail at the address you entered confirming receipt of your registration within a few minutes of completing the registration process. If you do not receive the e-mail please contact customer service.

Can I register for an optional workshop or seminar without registering for the main conference associated with it?
In most cases, yes, but not online. To do so you must contact customer service.

I am having trouble downloading or printing the conference agenda from the Website.
Our conference agendas are offered in PDF format; you must have Acrobat Reader 4.0 or 5.0 to download them. Visit our Acrobat help page for help with obtaining and using Acrobat Reader.

Why does the agenda I downloaded have different speakers and topics than the Webpage?
The full agendas that appear in PDF format are not updated as frequently as the Webpage, and may not have the most current speaker and topic information.

The prices on the agenda I downloaded or received in the mail don't match the prices displayed on the Website.
From time to time, different prices are offered for online registration. If you have questions or concerns about the pricing scheme for a particular conference, please contact customer service.

How do I select the concurrent sessions I want to attend on the online registration form?
Except for optional workshops and other pre- and post-conference events that require additional payment, it is not necessary for you to select which sessions you wish to attend in advance--you will not be denied entrance to any particular session on the day of the event. If you would prefer to state to your preference in advance, however, you may do so in the "Special Requests" section of the registration form.

What special discounts do you offer?
For European conferences:

Three for the price of two: Three people registering from the same company at the same time qualify for one free registration. Send registrations together.
Council members from associate companies qualify for a 50% discount.

For all other conferences:

For a team of three or more registering from the same company at the same time, take $50 off per person.

We also offer a discount for members of educational, government, or non-profit organizations. Contact customer service to qualify.

Are members of the media invited to attend conferences?
Yes. Call Yvonne Burnside at +1 212 339 0233 to register.

Can I make hotel and flight arrangements through your site?
No. We do, however, supply links to the hotel where the conference is being held once you've registered online. Details for each conference's hotel will also be included with the meeting acknowledgment you will receive to confirm your reservation. For reservations, contact the hotel directly no later than four weeks before the meeting and mention The Conference Board and the conference you are planning to attend.

Conference attendees are eligible for a 10% discount with Amtrak. For information on how to receive the discount, contact The Conference Board's customer service.

What is your cancellation policy?
You can receive a full refund until three weeks before the meeting. You will be charged a $250 administration fee (250 euro for European conferences) if you cancel up to two weeks before the meeting. We offer no refund later than two weeks before the meeting. Confirmed registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee.

Please click on the following link if you'd like information on conference sponsorships or speaking opportunities.

How to Contact Customer Service:

For conferences held outside of Europe (New York office):
Phone: +1 212 339 0345 (hours: 8:30 a.m.-6 p.m. EST Monday-Friday)
Fax: +1 212 836 9740
E-mail: customer.service@conference-board.org

For European conferences (Brussels office):
Phone: +32 2 67 55 405 (hours: 9.00-17.00 Monday-Friday)
Fax: +32 2 67 50 395
E-mail: brussels@conference-board.org